Terms of Use

terms and conditions


"On-line" purchase contract means the distance contract, ie the legal transaction concerning movable property and / or services stipulated between a supplier, Decochic di Federica dal Dosso with registered office in Via Monsignor Pertile 18 / 2, Thiene (Vi), and a consumer customer in the context of a distance selling system organized by the supplier who, for this contract, exclusively uses remote communication technology called "internet". All contracts, therefore, will be concluded directly through access by the customer consumer to the corresponding website at www.decochic.it where, following the indicated procedures, he will conclude the contract for the purchase of the good. By consumer we mean the natural person who buys goods and services for purposes not directly related to their professional activity. Below are the sales conditions that will remain effective until they are changed by the supplier. Any changes to the conditions of sale will be effective from the moment they are published on the website www.decochic.it and will refer to sales made from then on.


All sales prices of the products displayed on the website www.decochic.it, for which they constitute a public offer pursuant to art. 1336 cc, include VAT and all other taxes; the cost of transport is duly highlighted on the page within the site that the customer will take care to view before confirming the purchase; in the case of delivery abroad, any additional costs due to taxes or duties provided for by the laws in force in the destination State will be taken care of by the consumer. The purchase contract is concluded through the exact compilation and the consent to the purchase expressed by the adhesion given "on-line". The customer can pay for the goods ordered using the payment methods indicated "on-line" at the time of purchase.


The Decochic company of Federica Dal Dosso will deliver the selected and ordered products to customers, in the manner described in the previous article, by trusted couriers and / or shippers. In the absence of the recipient at the time of delivery a notice will be left and the customer will have to personally contact the courier or forwarder as soon as possible to agree on the delivery method. The delivery times, which will never exceed, in any case, those provided by the art. 6 Decr. Legislative. 185 / 1999 (30gg from the order date), may vary depending on the selected carrier. Delivery times are in every way referred to the products in stock at the time of the order. Delivery will be mainly carried out by carriers at road level. However, no responsibility can be attributed to the supplier for late or non-delivery due to force majeure or unforeseeable circumstances. A description of the consumer is also possible to apply an insurance policy on the product during transport, with an increase in cost, borne by the consumer, and which may vary according to the carrier.


The customer may purchase the products indicated in the electronic catalog prepared (present on the website www.decochic.it) and in the quantities existing in the warehouse. If an order exceeds the quantities available in the warehouse, the computer system will accept the purchase limited to the products available and will notify the buyer by e-mail if this product will be available in the future and the time required for procurement.


The Decochic company of Federica Dal Dosso assumes no responsibility for disruptions caused by force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods or other similar events that prevent, in whole or in part, from execute the contract in due time. The Decochic company of Federica Dal Dosso will not be liable to any party for damages, losses and costs incurred as a result of failure to execute the contract, for the aforementioned causes, since the consumer is entitled to a refund of the price paid. Likewise, the Decochic company of Federica Dal Dosso is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the products purchased. The Decochic company of Federica Dal Dosso, in fact, at no time during the purchase procedure is able to know the buyer's credit card number which, upon opening a secure connection, is transmitted directly to the Bank, the service manager ; likewise the Decochic company of Federica Dal Dosso is not able to control the correct and lawful origin of the credit title that comes from the customer upon receipt of the goods.


The consumer undertakes and, once the online purchase procedure has been completed, undertakes to print and keep the present general conditions, which. Moreover, it will have already viewed and accepted in this obligatory step in the purchase, as well as the specifications of the product being purchased, in order to fully satisfy the condition of art. 3 and 4 of the Decr. Legislative. N ° 185 / 1999.
6.1 It is strictly forbidden for the purchaser to enter false and / or invented and / or fantasy data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications. ; the personal data and the e-mail address must be exclusively their real personal data and not of third parties, or fantasy. It is expressly forbidden to make double entries corresponding to a single person or enter data of third parties. The company Decochic di Federica Dal Dosso, reserves the right to prosecute any violation and abuse, in the interest and for the protection of common consumers.


In the event that the signing of a purchase contract takes place OUTSIDE the commercial premises, the sale in question is to be considered subject to the DL 206 / 2005, which provides for the possibility for the purchaser to exercise the right of withdrawal. In this case, distance purchases are made via telephone or via the Internet, whether they are delivered to your home, or picked up at the company's headquarters or at a point of presence in the area.

To whom it applies
To natural persons (consumers) who act for purposes that can be considered unrelated to their business. Are therefore excluded from the right of withdrawal, purchases made by retailers and / or holders of VAT and by companies.

What's it about
The consumer has the right, within a period of 14 calendar days from receipt of the goods, to exercise the RIGHT OF WITHDRAWAL. The customer who receives the goods can have a "rethink" for the non conformity of the product to his expectations after having viewed it, or for wrong purchase, and therefore decide to return it. This right consists of the right to return the purchased good to the seller and the consequent refund of the purchase price.

The right of withdrawal requires the product to be returned subject to the following conditions:
COMPLETE: the right applies to the product purchased in its entirety; it is therefore not possible to exercise partial withdrawal on part of the product purchased. INTEGRATION: the product must be returned in its original packaging, undamaged, therefore not opened or used, in compliance with the Retailing: the returned product must be able to be put back on sale without the subsequent purchaser being able to assume that he is not the first owner.
Finally, pursuant to the law, the right of withdrawal is in no way applicable to open products, made-to-measure products and products purchased with an invoice issue request.

How to use them
The right of withdrawal is exercised by sending, within the deadline established in 14 gg calendar, a written communication to the geographical address of the supplier (Decochic di Federica Dal Dosso, Via Monsignor Pertile 18 / 2, 36016 Thiene ( Vi)) by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by telegram, or fax (0445 / 372396), provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. It is essential to summarize your data, the order in question, as well as the product. All within 14 calendar days from the date of receipt of the goods.
Communicate Full Address or bank details to which you wish to receive a refund.
Subsequently the Decochic Customer Service of Federica Dal Dosso WILL COMMUNICATE the Return Authorization Number. The package MUST be sent within 3 gg from the authorization of the case, since after this deadline, it will be the company's discretion to accept the returned goods.

How to SHIP
After obtaining the return authorization number from the operator it is necessary:
carefully pack the materials in order to safeguard the original wraps of the products from any damage;
attach and send, together with the goods, also the RECEIPT of purchase;
apply the label with the WELL VISIBLE address;
Ship the goods ex warehouse (at your expense) via any courier. The products authorized for the WITHDRAWAL travel at Customer's Costs, Care and Risk.
The address is: Decochic by Federica Dal Dosso, Via Monsignor Pertile 18 / 2, 36016 Thiene (Vi)

If the product violates even one of the clauses, then the FINAL acceptance of the right of withdrawal for the returned goods is at the discretion of the operator. The product may, in the event of anomalies, possibly be returned to the purchaser, who will ALSO have to pay the "practical management" expenses.

8. Repayment processing times

Decochic by Federica Dal Dosso, if the above procedure is performed correctly, it will, according to the terms of the law, credit the customer for the amount paid within 14 calendar days from receipt of the goods by BANK TRANSFER, excluding expenses shipping (where they are intended: the transport costs incurred for the purchase of the goods and / or the expenses incurred for the RETURN of the goods by the buyer to the seller.

All in compliance with the Legislative Decree 206 / 2005.


By filling in the appropriate space on the web, the customer authorizes Decochic di Federica Dal Dosso to use his / her credit card, or other card issued instead of it, and to debit the current account in favor of the same company the amount total highlighted as the total amount of the purchase made "online". The whole procedure is done via a secure connection, directly connected to the banking institution owner and manager of the on-line payment service, to which Decochic di Federica Dal Dosso cannot access. If the consumer were to exercise the right of withdrawal, as articulated in the 8 point of the general conditions, the amount to be refunded will be credited to the same credit card.


Decochic di Federica Dal Dosso has the right to terminate the stipulated contract by giving simple communication to the customer with adequate and justified reasons; in this case the customer will only be entitled to a refund of any sum already paid. The obligations assumed by the customer referred to in the art. 7 (Obligations of the buyer), as well as the guarantee of the successful completion of the payment that the customer makes with the means of art. 2, are essential, so that for express agreement , the non-fulfillment by the customer of only one of these obligations will result in the termination of the contract pursuant to art. 1456 cc, without the need for a judicial ruling, without prejudice to the right of Federica Dal Dosso to act in court for compensation for further damage.


Personal data is collected for the purpose of registering the customer and activating against him the procedures for the execution of this contract and the related necessary communications; these data are processed electronically in compliance with the laws in force and may be exhibited only at the express request of the judicial authority or other authority authorized by law for this purpose. Personal data will be communicated to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and disseminated exclusively for this purpose. The interested party enjoys the rights referred to in art. 7 of the 196 bill of the 30.06.2003, namely: to request confirmation of the existence of personal data from Decochic di Federica Dal Dosso; to know their origins, the logic and purpose of their treatment; to obtain updating, rectification and integration; to request cancellation, transformation into anonymous form or block in the event of unlawful processing; to oppose their processing for legitimate reasons or in case of use of data for sending advertising material, commercial information, market research, direct sales and interactive commercial communication. Owner and manager of data collection and processing is Decochic di Federica Dal Dosso, with registered office in Via Monsignor Pertile 18 / 3, 36016 Thiene (Vi). 10.1 The attention to security and confidentiality of customer data is a priority for Decochic by Federica Dal Dosso; we consider the information relating to your person, your orders and the purchases made by you strictly confidential and we undertake not to distribute or sell the information in our possession to external companies for promotional purposes. We will use the information you provide us exclusively in order to communicate special news, promotions, offers of new products, unless you express the desire not to receive messages from Decochic by Federica Dal Dosso at the time of registration, or subsequently by sending an e- mail to the address info@decochic.it.


Any dispute concerning the application, execution, interpretation and violation of purchase contracts stipulated "on-line" via the website www.decochic.it is subject to Italian jurisdiction; these general conditions are reported, although not expressly provided for therein, in conjunction with the legislative decree n ° 50 of the 15 / 01 / 1992 and the decree n ° 185 of the 22 / 05 / 1999. For any dispute between the parties regarding this contract, the court in whose district the consumer is domiciled will be competent if located in the territory of the Italian State; for all other customers it is agreed that any dispute will be the exclusive jurisdiction of the Court of Vicenza.