Fulfillment Times and Delivery Charges
Shipping costs amount to 7.50 € for delivery in Italy.
They are FREE for amounts over 75 €.
Delivery takes place within 7 working days for customized products such as ADHESIVE PAPER e VINYL CARPETS o CERAMIC KNOBS).
For the FURNISHINGS delivery may vary from 2 to 6 weeks.
Your order will be processed according to the estimated delivery time, which you will find inside each product. You will receive at home the items you have purchased by TNT or BRT (Furniture) courier.
You will be informed, by e-mail or by telephone, on the possible unavailability of the goods in stock and on the expected delivery times.
For any further information, call our customer support number: Telephone or Whatsapp 391-3435939.
Shipping times for furniture
Delivery times are those indicated in the data sheet of each item. In the event that more products are ordered with different delivery times our staff will evaluate the best delivery solution that will be communicated to the customer.
“Delivery times are purely indicative and are in no way binding for Decochic, being part of a process linked to multiple variables. In particular, for some remote municipalities, and for Calabria and Islands, deliveries may take longer. "
How to behave on delivery
Upon delivery of the goods the customer is required to check:
- That the number of packages delivered corresponds to what is indicated in the transport document.
- That the packaging is intact and not altered even in the closing strips.
- In the event of tampering and / or breakage, the customer must immediately contest the shipment and / or delivery by putting the word "ACCEPTANCE WITH CONTROL RESERVE" (indicate the reason) on the delivery document received from the courier.
Decochic offers the standard transport service exclusively at the "footpath" or at the street level; no deliveries are made to the floor by the transporters unless specifically requested by the customer with a surcharge.
Decochic does not offer assembly service, all our furniture is delivered with graphic instructions, easy to follow.